Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customised products and gift cards are exempt from being returned.

Refunds

When your return is received and inspected, we will notify you by email to acknowledge that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds

If you haven’t received a refund within the 15 days, please first check your bank account and then contact us at info@sacredwear.com.au. Note there may be cases where the refund may take longer then expected due to processing time.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Receipt of Goods

It is the responsibility of the customer to check all goods carefully on receipt. Any claim for non-delivery, shortage in supply or damage occurring during the course of delivery, must be emailed to info@sacredwear.com.au within 48 hours of the customer receiving the goods.

Exchanges

We replace items if they are defective or damaged or the item is unused and in the same condition that you received it. It must also be in the original packaging. Customised products and gift cards are exempt from being exchanged.

If you need to exchange it, send us an email at info@sacredwear.com.au and send the item to: Sacred Wear PO Box 5640, Maroochydore Bc QLD 4558, Australia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Prior to the return of goods, customers must email info@sacredwear.com.au and include name, address and best contact, as well as a description of the issue / reason for the return.

To return your product, please mail your product to: Sacred Wear PO Box 5640, Maroochydore Bc QLD 4558, Australia.

The costs to return the goods are incurred by the customer. We suggest the use of Registered Post or Express Post for returning items to enable tracking of the parcel.

Sacred Wear will not be held liable for any merchandise lost in transit and recommends all returns are sent via Registered Mail.